Action for Carers Surrey
Enabling carers to have a voice and realise a life outside caring

FAQ

- I’m new to caring, where can I get help?

First port of call for all new carers should be your local Carer's Support Scheme. Their workers are experts in carers’ rights and can advise you on what help you are entitled to, depending on your personal circumstances. You can also call Surrey County Council’s Adult Social Care helpline on 0300 200 1005 or find out more from www.gov.uk or www.nhs.uk/CarersDirect

- I’m not happy with the support I get from Social Services what can I do?

Contact your local carer support scheme (see list) or you can call the NHS Carers Direct free helpline on 0808 802 0202 to ask for advice. If you wish to make a complaint you can also request a form from Surrey County Council’s Adult Social Care helpline on 0300 200 1005 or email asc.customerrelations@surreycc.gov.uk.

-  How will I be affected by the planned changes to the benefits system?

Your local Carer's Support Scheme can advise you according to your personal circumstances. Carers UK has put together a list of frequently asked questions about the changes the Government is making to the benefits system which may also help. http://www.carersuk.org/help-and-advice/focus-on/item/2479-changes-to-benefits-your-questions-answered?dm_i=AYZ,1ENDE,3MXNN2,4S0X8,1