November 20th, 2013
Patients in Surrey are being encouraged to share their experiences of getting a GP appointment with Healthwatch Surrey.
It is part of a project the consumer champion for health and social care in Surrey has started to gain a picture of the experience that patients in Surrey have of making appointments with their GPs.The project will include a short survey for the public to complete and a single-question survey that is being sent to all GP practices.
Richard Davy, Healthwatch Surrey Board Member, explained why the project is being conducted: “There has been a lot of negative coverage in the national media recently about GP appointment bookings. We want to get a quick snapshot of how it really is for people in Surrey.”
He continued: “We hope to share the information gathered from this survey with Clinical Commissioning Groups and the Health and Wellbeing Board.”
The public survey can be completed online at:https://www.surveymonkey.com/s/WC8MSM6
Or Healthwatch Surrey’s website: http://www.healthwatchsurrey.co.uk/content/gp-appointments-survey-0.
Copies of the survey can be picked up from all the Citizens Advice Bureaux and User-led HUBs in Surrey. People can also request a copy by contacting Healthwatch Surrey: tel: 0303 303 0023,
The survey asks patients to:
Say what ways they can book an appointment with their GP surgery
Rank how they would prefer to be able to book an appointment with their GP surgery
Share how often they have been able to book appointments on the day or time they wanted or with the GP they wanted
share their experiences of booking or accessing appointments with their GP.
No individual GPs or GP Practices will be identified.